Terms of Use

These Terms of Use ("Terms") are a legal agreement between you and Pet AI Wellness ("we," "us," or "our"), an independent mobile application developed and operated by Theodore Flood, based in Staatsburg, New York. By downloading, accessing, or using the Pet AI Wellness app (the "App"), you agree to these Terms. If you do not agree, do not use the App.

1. Wellness Observation Only — Not Veterinary Advice

Pet AI Wellness is a wellness observation and tracking tool. It provides general, informational observations about your pet's apparent mood and wellness based on photos you submit, and general information through its AI Assistant. The App does not provide veterinary diagnosis, treatment, or medical advice, and it is not a substitute for professional veterinary care. The App does not create a veterinarian-client-patient relationship.

Never disregard, avoid, or delay seeking advice from a licensed veterinarian because of anything you read or see in the App — including a scan result, wellness score, health flag, or a response from the AI Assistant. If you believe your pet has a medical emergency or health problem, contact a qualified veterinary professional immediately. You are solely responsible for decisions you make about your pet's care.

2. Eligibility and Account Responsibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. By using the App, you represent that you meet this requirement and that any information you provide is accurate.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@petaiwellness.com if you suspect unauthorized use of your account.

3. Pet Photos and Content You Provide

The App works by analyzing photos of your pet that you choose to submit, and by letting you interact with an AI Assistant. You retain ownership of the photos and pet information you provide ("Your Content"). By submitting Your Content, you grant us a limited license to process it solely to provide the App's features — including transmitting photos and Assistant messages to our AI provider for analysis, and saving the resulting scan records, notes, calendar events, and weight entries to your account.

You represent that you have the right to submit Your Content and that it does not violate any law or the rights of others. Please submit photos of animals only; do not submit photos of people or any content that is unlawful or infringing. For details on how Your Content is handled, see our Privacy Policy.

4. AI Limitations

The App's scan observations and Assistant responses are generated by artificial intelligence (currently OpenAI's GPT-4o Vision and related models) analyzing the photos and messages you submit. AI-generated results are estimates and can be inaccurate, incomplete, or inconsistent. Scan results depend heavily on photo quality, angle, lighting, and the scan category selected, and may not reflect your pet's actual health or state. Wellness scores, mood reads, health flags, and Assistant responses are for general informational purposes only and should not be relied upon as fact or as a basis for medical decisions.

When you ask the Assistant to save a note, calendar event, or weight entry, the App will always show you a confirmation step before saving — the Assistant will not take these actions without your explicit approval.

5. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of these Terms
• Attempt to reverse engineer, decompile, or interfere with the App or its underlying services
• Access the App through automated means, or attempt to circumvent subscription limits or security measures
• Upload content that is unlawful, infringing, harmful, or that you do not have the right to submit
• Resell, redistribute, or provide the App or its outputs as a commercial service to third parties
• Use the outputs of the App to provide veterinary or medical advice to others

6. Free Plan, Premium Subscription, Free Trial, Billing, and Cancellation

Pet AI Wellness offers a Free plan and an auto-renewable Premium subscription, purchased and managed through Apple's In-App Purchase system on the App Store.

• Free plan: Free forever, with no payment required. Includes 1 pet, 2 scans per day, and core wellness scoring.
• Premium subscription: $9.99 per month (or the equivalent in your local currency, as shown at purchase). Premium unlocks unlimited wellness scans, full scan history, multiple pets on one account, and AI Assistant access.
• Free trial: New Premium subscribers receive a 3-day free trial. You will not be charged during the trial.
• What happens after the trial: Unless you cancel at least 24 hours before the trial ends, your subscription automatically converts to a paid, auto-renewing monthly Premium subscription at $9.99/month. If you cancel during the 3-day trial, you will not be charged, and your account simply reverts to the Free plan (1 pet, 2 scans per day) — you keep using the App, just without Premium features.
• Auto-renewal: The Premium subscription automatically renews every month for $9.99 unless you cancel it. Your Apple account is charged for renewal within 24 hours prior to the end of the current billing period.
• Managing your subscription: Renewal and cancellation are managed through your Apple ID account settings. You can turn off auto-renewal or cancel at any time in the App Store or your device's Subscription settings. Cancellation takes effect at the end of the current billing period.
• Access after cancellation: If you cancel, you retain Premium access through the end of the period you have already paid for. When that period ends, your account reverts to the Free plan rather than losing access to the App entirely.

Prices are shown in the App Store before purchase and may change with notice as permitted by applicable law and Apple's rules.

7. Refunds

All purchases are processed by Apple. Refund requests are handled solely by Apple in accordance with Apple's policies. We are not able to process refunds for App Store purchases directly. To request a refund, use Apple's "Report a Problem" page or contact Apple Support.

8. Account Deletion

You may delete your account at any time from within the App or by emailing support@petaiwellness.com. Deleting your account removes your account data and scan history as described in our Privacy Policy. Deleting your account does not automatically cancel an auto-renewable Premium subscription — you must cancel the subscription through Apple to stop future charges.

9. Intellectual Property

The App, including its software, design, text, graphics, logos, and the "Pet AI Wellness" name, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms and to the applicable App Store terms. You may not copy, modify, distribute, or create derivative works from the App except as expressly permitted.

10. Changes to the Service

We may modify, suspend, or discontinue the App or any of its features at any time, with or without notice. We may also update these Terms from time to time; when we do, we will update the "Last updated" date above. Your continued use of the App after changes take effect constitutes acceptance of the updated Terms.

11. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE, OR THAT ANY WELLNESS OBSERVATION, SCORE, HEALTH FLAG, OR ASSISTANT RESPONSE IS CORRECT OR RELIABLE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE APP OR FROM ANY DECISION MADE IN RELIANCE ON THE APP'S OUTPUTS, INCLUDING ANY HARM TO YOUR PET. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Apple App Store Terms

You acquire and use the App through the Apple App Store. Your use of the App is also subject to Apple's terms, including the Apple Media Services Terms and the Licensed Application End User License Agreement ("Apple's Standard EULA"), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. To the extent these Terms conflict with Apple's Standard EULA with respect to your use of the App obtained through the App Store, Apple's Standard EULA controls. Apple is not a party to these Terms and is not responsible for the App or its content; Apple has no obligation to provide any support or maintenance for the App.

14. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws principles, except where applicable law (including Apple's terms) provides otherwise. This provision does not deprive you of any consumer protections to which you are entitled under the mandatory law of your place of residence.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@petaiwellness.com
• Location: Staatsburg, New York, United States